Just come back from 1st trip to italy. We were the only English family at the hotel all week and encountered no problems. The hotel staff were superb. Help with advice on best restaurants,best value taxi firms malls etc. 2 pools with I estimate 2 free loungers for every guest!!!!!! Perfect for young families& couples alike.Great showers that always have hot water! Nothing was too much trouble including free room on final day as checkout was 10am and flight 10pm. Our deal had breakfast included.